Systems Support Engineer

Main Duties

• Performing hardware/software installations and firmware upgrades for Windows, Linux and Unix clients
• Performing maintenance and support of servers, SAN switches and storages
• Monitoring, troubleshooting and administering Linux, VMware, IBM and Window Servers
• Performing IBM, NetApp, Dell/EMC storage installations and configurations
• Analyzing and troubleshooting system event logs
• Providing direct and indirect client interaction and response to tickets, escalating to managers and vendors where necessary
• Implementing and executing disaster recovery and business continuity plans in line with client policies
• Monitoring of scheduled backups to ensure success or taking remedial action for failures

Qualifications, Experience and Skills

• Bachelor’s degree in Information Technology, Computer Science or any relevant field
• Hands-on experience with storages, servers, backup systems and SAN switches
• Sound knowledge in operating systems administration (RedHat Linux, IBM AIX, Oracle Solaris or Windows Server)
• General knowledge in virtualization such as VMware, IBM PowerVM, Oracle Virtual Manager
• Minimum of 5 years working experience in IT
• Certifications such as NetApp Certified Data Administrator (NCDA), VMWare VCP DCV or RedHat Certified Engineer will be an added advantage

Interested candidates should send their CVs and cover letters to recruitment@idias.mw